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What are text templates and how do I use them?
Helpshift includes features for a brand to organize, store, and work with its snippets of translated text. We call this this feature set “text templates.” Text templates serve brands that use multiple...
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Can a bot use multiple languages?
A custom bot can use a variety of languages while engaging with your brand’s end-users. This flexibility is possible because some bot step types support consuming text templates and variables. Text...
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